
Click
here for an Introduction
to Sigmund Freud's Division of Mind
Theory.
Remember
Steve Spurrier? He was the Florida Gators
and Washington Redskins coach that never
hesitated to run up the score. But for one
moment forget about football and think of
boxing. Imagine you have slowed down your
opponent. You know that the next blow will
be the last. You aim, lock, load and hit
your target. The opponent starts to go down.
Do you hit him again on the chin? What about
the back of his head?
Hopefully neither choice is attractive.
For one, you should not desire to harm anyone.
Second, how would society perceive your
actions? Do you want to become the subject
of criticism and scorn?
While making it to the
top at any cost (satisfying the Id) is attractive,
social considerations will force you to
pace yourself.
What are some these factors?
The
Superego: The Ideal Climb To The Top
Be
Unselfish, Generous And Share
You
will work hard for your money but what is
the point of stashing it under your mattress.
Spread the wealth and enjoy the fruits of
your labor while you still can.
Two forms of generosity
exist. The first one is akin to altruism.
This is when you give and expect nothing,
except perhaps a sense of personal satisfaction.
The second form of generosity
is self-serving. Some may help others to
reap benefits such as goodwill, good press
and good fortune.
The bottom line though
is that either is better than not giving.
Share
Your Knowledge
Everything
that you know, you have learned from somewhere
or someone. You may also hold these sources
in high esteem and revisit them to further
advance your knowledge. When your time comes,
do not be shy to share what you know. Not
only will you gain credibility, you will
be surprised at how much you learn when
you teach.
Joe Satriani ranks among
the best guitarists in recording history.
Part of his legacy is having taught the
great Steve Vai as well as Kirk Hammett
of Metallica. Vai returned the favor by
introducing his mentor to executives at
Relativity Records, which led to a recording
contract for Satriani.
Be
Humble And Modest
Never let success get to
your head. For one, others do not care about
your accomplishments as much as you think.
Second, no matter how big you think you
are, you can (and should) aspire to do more.
Third, people support a humble leader. Their
approval will serve as wind in your sails.
History is not kind to arrogant individuals.
Soon after his professional
basketball career began, Philadelphia 76ers
guard Allen Iverson signed a lifetime endorsement
deal with Reebok. While this could have
been viewed as vain, Iverson said that he
was trying to be a better human being and
a better basketball player. His modest reaction
to such a special deal silenced his critics.
None other than Al Pacino
demonstrated humility and modesty to Jamie
Foxx during the taping of the film Any Given
Sunday. The loud and boisterous comedian
stated in a Playboy magazine interview that
he was impressed by Pacino's professionalism.
While other lesser-known (and less successful)
actors display a cocky attitude as a result
of fame and success, Pacino went about his
job with calm dignity. Foxx confided: "That's
what I learned - to be modest no matter
what the accomplishment. (...) To see him
be just a normal cat made me go: Oh it's
cool to be normal. You don't have to do
all the antics. That's the true talent."
Indeed.
Give
To Take
The sooner you start to
help others, the sooner they will pass you
the ball, so to speak. Instead of refusing
to involve others and ending up on the bench,
control the game even when you do not control
the puck. Wayne Gretzky did just that because
he anticipated the action on the ice even
when the puck was not in his possession.
Even if you are in the middle of a heated
debate, let the other side speak, it is
then that you can catch them off guard and
crush their argument.
Respect
Everyone
No matter what your age,
creed, ethnicity, gender, position, rank,
title or IQ, respect everyone and anyone
if you want the same in return. This means
not taking anyone for granted. One of the
original and toughest crime bosses, Joe
Bonnanas, avoided a Hollywood-style mafia
death and passed away in his sleep at the
tender age of 97. When asked how come he
lived so long, people had one word: respect.
Joe “Bananas” respected everyone
and gave no one reason to whack him.
Be
Responsible
Whether you do so for political,
personal or professional reasons, look beyond
the tip of your nose. Everything you do
has repercussions that could come back to
haunt you if you do not look ahead.
Understand
Your Competition
No
matter how confident you are, never underestimate
your competition. AOL Time Warner is the
largest media company in the world. Everyone
including Bill Gates underestimated AOL
Chairman Steve Case.
Legend has it that back in 1993, before
most knew what Yahoo!, eBay, MSN and AOL
were, Gates met Case, looked him straight
in the eye and said: "I can buy 20%
of you or I can buy all of you. Or I can
go into this business myself and bury you."
Seven
years later, AOL bought Time Warner to form
a behemoth of a firm, AOL Time Warner. This
helped balance AOL's online presence with
Microsoft's operating system dominance.
Each has a legitimate claim as the leading
architect of the New
Economy.
Measure
The Return, Take Acceptable Risk
It
is good to want to win at everything, but
sometimes, winning is not necessary. Imagine
that you were a sprinter with dreams of
attending the Summer Olympic Games and run
the 4 by 100 meters sprint. If five athletes
show up to the qualifications and only four
will make the cut, you need not risk an
injury to finish first.
Too
Smart For Your Own Good
If ever there was an unexpected
explosion, the fate of Long Term Capital
Management would come to mind. What is LTCM?
Well, what do suppose would happen if a
trader at Salomon Brothers decided to start
his own fund? If he was none other than
star John Meriwhether, wealthy individuals
and resourceful institutional investors
would ask to whom they should make out the
check.
Add to this fund a couple
of Nobel Prize winners in Robert H. Merton
and Myron S. Scholes (of the Black-Scholes
options pricing model). LTCM took unconventional
trading strategies that appeared to carry
little, if any risk. Given that the lower
the risk, the lower the return, the fund
would only be profitable if LTCM borrowed
money to leverage and amplify returns. If
you thought that Archimedes was a fan of
leverage, wait until you get to know Meriwhether.
According to different
sources, the debt-to-capital ratio of the
fund stood anywhere from 25 to 1 or 125
to 1. Either scenario would mean that if
the strategy did not go according to plan,
the fund would blow up.
And blow up it did after
Russia defaulted on debt obligations. While
LTCM partners knew what the consequences
would be, they never imagined how bad it
would get. As a result, they never drew
an accurate risk profile for investors.
Give
Praise
Your mother always said
that unless you could say something nice,
you should not say anything at all. Remember
the Olympic trials where five tried out
but only four made the cut? Well, you were
the odd one out. Do you complain and make
excuses?
If you want to win in business,
avoid saying anything bad at all and take
this one step further: even if you cannot
say anything nice about someone, try harder
and find something decent to say.
If you consider the previous
example, what would you do all year as the
Olympics approach and you know that you
will be watching from the comfort of your
living room? Do you hibernate while the
chosen four prepare or do you remain positive,
congratulate and encourage them throughout
them?
You congratulate, you encourage,
but most important, you leave the spotlight
to them. You will not always get what you
want and you should always learn something
when you fail.
Learn
From Failures
What happens when the Id
gets out of control and counters everything
that the Superego stands for? Errors in
judgment lead to mistakes. In life as in
business, mistakes can harm you. Most of
the times, mistakes slow you down from realizing
your full potential. Try to learn from other
people's mistakes so you do not repeat them.
But there is a lesson to
be learned from everything. Swedish tennis
legend Mats Wilander went on record as saying
that young Russian pro Marat Safin would
be better served to lose than to win the
2002 Australian Open. His position was that
Safin would learn little by winning but
a tremendous amount if he were upset in
the tournament.
If this is true, then you
will learn as well by watching the four
finalists go to the Olympics. They won because
they recognized the stakes and played their
cards accordingly. It was not a direct result
of nepotism, nor was it a result of a conflict
of interest in judging. They out hustled
you when they had to and avoided injury.
They visualized the outcome and measured
what the immediate return was. As a result,
they took on the appropriate level of risk
and sacrifice.
If the team goes on to
win gold, then at least your anthem will
play at the end of the event. And if you
had noble goals, whether you stand under
that flag on the podium or watch from home
should not make a real difference, should
it? An oversimplification perhaps, but you
should get the point.
Now, what if they do not
win the gold? Would a silver or bronze do?
Be a champion and a professional and do
not under any circumstance question their
effort. You owe them that much at least.
Show
Class
Classy is an underrated
trait. Never in short supply, either in
your interaction with people or how you
conduct yourself.
It would be easy to give
an example of class by someone lauded by
the media. To many, Sun Microsystems CEO
Scott McNealy is aggressive, arrogant and
a bully. To a minority, he is assertive
and confident. Opinions vary depending on
whom you ask.
When the technology sector
was hot, Sun's market capitalization soared
to over $200 billion. McNealy’s swagger
increased as it rose with the market. When
the market cooled and Sun was hit hard,
he did not change. Even in conference calls
with blood hungry analysts and reporters,
McNealy remained true to form, staying optimistic
and always poking fun at his archenemy Bill
Gates. Was this a lack of class? Was McNealy
bitter because Sun's market value cratered
to $30 billion in 2002 while Bill Gates
kept Microsoft on even footing?
You could argue that McNealy
was staying true to himself. The competitive
side of him could not allow him to soften
his stance. To his credit, he has shown
class. When he beat General Electric Chairman
Jack Welch at golf, he named the cup the
Welch Cup because he acknowledged that golf
notwithstanding, Welch was the top executive
in the world. Welch beat McNealy the next
year. Welch on the other hand bragged to
the entire world about beating Greg Norman,
even if it was at a charity game.
Demonstrate
Etiquette
Social
Settings
Be
Polite
An
obvious point to start with: do not be rude
or profane. Do not stoop to the lowest common
denominator.
Speak
Softly
There are times when a
loud booming voice is appropriate but in
most social settings, people do not like
to be screamed at.
Temper
Temper
Depending on the situation,
you may be tempted to lose your cool. The
chance may increase with alcohol in your
system. Remain calm and collected. Perception
is everything so if you control your temper,
you will gain support.
Let
Others Finish
Bite your tongue when tempted
to jump in and make your point. If you clamor
to gain the last word, people will assume
you do not listen. To hear ''I told you
so'' is bad enough. Imagine how ''I told
you so but you cut me off'' feels?
Never
Get A Laugh At Someone Else's Expense
If you need to take a jab
at other people to get a laugh, you have
a problem, not a sense of humor. Get laughs
on your own merit and never try to win an
argument by poking fun at someone else.
Letter
Etiquette
Message
What is the message of
the letter? Be concise and devise an effective
outline to guide you. This is crucial for
cover letters.
Short
And Sweet
No need to ramble on. Procter
& Gamble made the 1-page memo a part
of corporate lore. As a general rule, your
business correspondence should adhere to
the same standard.
Mistakes
Make
sure that the spelling, grammar and syntax
are correct.
Hook
Give your audience a reason
to get in touch with you. Close with a powerful
sentence or ask a question if you must.
Just make sure that they care about the
answer.
Phone
Etiquette
Do
Unto Others What…
Follow
the golden rule: do unto others what you
wish to be done to you. If you hate to be
bothered at weird hours, you are not alone.
Look at the time before you pick up the
phone and dial. If you hate the sales pitch
cold call, well, at least be warm when you
reach out and touch someone.
Speak
To The Right Person
Chances are that you will
have to speak to more than one person before
getting through to the right one. Do not
bore them with your trivial details.
Short
And Sweet
Whatever you need to say,
do not ramble. People lose focus fast.
Introduce
Yourself
Once on the phone with
the right person, make sure to introduce
yourself. If someone referred you, mention
it.
Refer
To Previous Meeting(s)
In the event you have met
before, refer to the meeting.
Summarize
At the end of the conversation,
recap to ensure that both of you are on
the same page.
Message
Etiquette
Short
And Sweet
If the person is not there,
you may be asked to leave a message. You
are better off not leaving one most of the
time. The best time to leave a message is
when a deadline is imminent or if you need
to impart information. If calling for employment,
chances are that your message will be ignored
and you will have to call again.
Hook
Like the hook at the end
of your letter, you should leave off with
something interesting to make them want
to call you back. Give reason for them to
be curious.
Email
Etiquette
Unless you are firing away
dozens of emails with a friend, there are
some very important considerations when
you send messages via the Web. Email may
have replaced the phone and snail mail but
not without a considerable downside. While
a letter can be shredded and a phone call
disputed in real time, your reputation and
intelligence serve as permanent attachments
when you press send.
Do
Not Use Slang
Avoid slang in business
email unless the recipient is a personal
acquaintance.
Relax
There With The Punctuation Cowboy!!!
Nothing is as irritating
as receiving an email with a dozen exclamation
points and question marks where they have
no place. Make your words deliver the punch
and leave the exclamation points alone!"/$%?!
Be
Careful
You never know who will
read it. People can forward your email to
others on purpose or by accident.
Include
Previous Correspondence
If you are following up
on a point, leave the previous exchange
or any other relevant correspondence in
your message. This will expedite a decision
and signal your ability to synthesize information.
Leave
Your Signature
If you have one, it is
always good to use it. Beware of what you
put there though. For example, if you prefer
an email reply as opposed to a phone call,
then do not leave your number.
Address
It To Those That Care
People have way too much
email to go through as it is. If A needs
to know something and B does not, then only
email it to A. Otherwise B will pay less
attention when he is the lead recipient.
Use
The Bcc: When It Makes Sense
The great thing about email
is that you can copy people or send a message
out to multiple recipients without divulging
private email addresses to everyone.
Beware
Of The Bcc:
A Bcc: is like a confidential
wiretap. It can help you just as it can
backfire and lead to a mistrial. So exercise
caution.
To:
Versus Cc:
The distinction is relevant
in a large firm but universal in importance
nonetheless. Think about who the primary
recipient is in addition to who is being
copied. This has a lot to do with the chain
of command and from whom you expect an answer
or action.
Subject
Matter
With regard to the subject
line, make sure that it will help both you
and the recipient sort it at a later date.
Avoid bland subjects that do not stand out
in the Inbox.
Fear
No matter our age, we all
fear something or someone. Fear can lie
in the subconscious or the conscious level
of the mind. Wherever fear may be stored,
it impacts our daily life and future development.
As you can imagine, fear
is an obstacle to success. While it is not
hard to identify, it is quite hard to overcome.
How can you overcome it?
Identify your fear and
face it. If it involves a person, find out
what it is about their personality that
makes you cringe. Study them from a distance
and up close, one-on-one and in groups.
Do not forget that a lack
of understanding and familiarity are major
factors in fear. Once you get to know someone,
the fearsome façade is shattered.
If anything, you should now see their weakness
and beat them at their own game.
In business, computer systems
are upgraded often. It is normal to be wary
as long as you do not hide from the new
technology.
Break up the scenario in
small steps. In other words, is it the system?
Are the textbooks hard to follow? Could
it be that the training officers are inadequate?
Whatever you do, remain
positive and do not blame anyone throughout
the process, not even yourself. Imagine
you are a tutor and there is one chapter
that keeps you up at night. Attack it head
on and do many problems to improve your
aptitude. If you are still not sure, go
ask the professor.
While some may be cynical
and suggest that you do not grasp the material,
you will master it when class starts. The
students are your clients and as long as
they are satisfied, then you have succeeded.
Kobe Bryant turned heads
even before he made it to the National Basketball
Association (NBA). In fact, he skipped college
and made the transition from high school.
From day one, Kobe pushed the envelope and
embraced the challenge of playing with older,
more experienced players. He said that Babe
Ruth hit prodigious home runs but also struck
out. Even teammate Shaquille O'Neal said
that Kobe took shots that no one else dared
take. Kobe stated that he had "no fear
and no qualms about shooting for the fences."
Intimidation
When we first looked at
Keyshawn Johnson, he was busy keeping the
ball away from fellow receiver Wayne Chrebet.
Instead of an ally, Johnson saw him as a
threat. Johnson would never admit to being
intimidated by anyone, but he must have
been. Otherwise he would have done his thing
when the ball was thrown and let his talent
tell the story.
The knock against Keyshawn
is that he failed to realize that Chrebet
could have created room for him on the field.
Criticism
Accepting, understanding
and utilizing criticism is the mark of a
champion. Criticism can be positive, harsh,
direct or subtle – it comes in many
forms but it signals that you could be doing
something better.
Even if you are confident
that your methodology is beyond reproach,
when someone gives you their input, do not
disregard it but take it with a grain of
salt just the same.
Study
The Source
Who is doing the criticizing
is critical. If the greatest sommelier in
the world criticizes your home made wine,
take notes. If Homer Simpson tells you that
your beer is flat, toss him an Alka-Seltzer.
Why
The Criticism?
Some criticize to put you
down while others criticize to improve you.
In the professor example, good and even
bad teachers often criticize in good faith.
Others criticize to boost their own confidence.
This is key: you must learn to accept criticism
but understand why it is there.
Negative
Is Destructive
If you feel that the motive
is unfair and stems from jealousy, envy
and bitterness, shrug it off but do not
erase it from memory. Everything has some
element of truth, no matter how minute or
beneath the surface it may be.
Positive
Is Constructive
An important element in
life and in business is understanding your
audience. And if someone criticizes you,
your message has failed. The key here is
to ask yourself whether their reproach offers
something tangible for improvement or whether
it is needless. After all, a coach can point
out an error in mechanics or timing but
should offer some hint of a resolution.
Otherwise, he is adding to the problem.
Personal
Another important consideration
is whether the criticism is a personal attack
or whether it is impartial. Not all personal
criticism is bad. It can be constructive.
If your professor tells you that your inability
to work in group settings will hamper your
career, he is trying help you address a
shortcoming. This can be useful down the
road.
Professional
In the same example, imagine
your professor tells you that you failed
because you did not research the project
enough and missed some points. This should
be taken as a prompt to improve your ability.
Punishment?
Criticism does not come
in words only. Sometimes there are forms
of punishment attached. As long as there
is no physical component, punishment is
fine if it is constructive and helps eradicate
the cause and not just the consequence.
Shutting
Up The Critics
Perhaps no story better
illustrates how someone handled criticism
than Mr. Nike, Michael Jordan. Critics bashed
MJ when he started his career and said that
MJ would never be a good defensive player.
Jordan could have been arrogant and said:
"If I can play such good offense, why
waste my time on defense." But he never
said such a thing, at least not on record.
What he did do, for the record, was go on
to win the 1988 Defensive Player of the
Year Award and go down as one, if not the
best players in the history of the National
Basketball Association (NBA).
Leave
The Bitter For The Gin
Be the greater person and
do not hold a grudge. Appreciate what others
have done for you, no matter how minute.
A relevant example is what happened to Ozzy
Osbourne years after he was kicked out of
Black Sabbath. On his double-live album,
Live and Loud, he included live tracks from
performances with his old bandmates. The
same bandmates that kicked him out. His
drunken antics and drug abuse led to his
departure but Ozzy was suffocated in Sabbath.
Tony Iommi, Geezer Butler and Bill Ward
were the main songwriters while Ozzy was
in the background. When Ozzy went solo,
he recruited Randy Rhoads and released one
chart-topping album after another. His tours
were legendary and served as a launching
pad for the careers of Def Leppard and Motley
Crue, to name two. But years after the water
had passed under the bridge, Ozzy acted
like a grown man and invited his original
bandmates to join him on stage. They played
a handful of songs together, pleasing the
fans and showing that they had come full
circle.
Maintain
Your Credibility
What students seek in the
short term is recognition and respect. In
time a position of power and prestige can
be attained.
In the late 1990s, the
heir to Henry Ford, William Clay Ford Jr.,
succeeded Jacques Nasser as CEO of the Ford
motor company. While the two were working
side by side, Nasser was involved with the
firm's day-to-day operations, product development
and sales. Ford took care of government
issues, public relations and figurehead
responsibilities. Despite his famous last
name, Ford did not want to be seen as an
“Irrelevant Dilettante.” Ironically,
it was Nasser who was axed after a Ford
Explorer scandal involving tire manufacturer
Bridgestone caused embarrassment, financial
losses and lawsuits. After all, the problem
was operational and thus fell on the head
of Nasser.
Remain
Diplomatic
A challenge in life is
to balance toughness with diplomacy. We
often want to do the right thing, but not
at the expense of others.
In the 2002 Salt Lake City
Winter Games, Canadian figure skaters Jamie
Salé and David Pelletier were robbed
by Olympic bureaucracy and closed-door politics.
In case you were living in a cave, the French
judge was to vote for the Russian pair in
exchange for a vote in another contest.
As media inquiries and fan outrage began
to pile up, incoming International Olympic
Committee President Jacques Rogge had the
tough decision of setting a precedent and
awarding two gold medals in one event to
compensate for the scandal. Rogge was courageous
enough to do what was right and awarded
the Canadians a [second] gold medal. However,
he stopped short of reversing the result
because it would have been unfair to the
Russian skaters. Yes, maybe they did not
deserve the gold, but it was because of
judge misconduct and not their skating.
In the corporate world,
Roberto Goizueta was regarded as a statesman
when he was anointed to establish Coca-Cola
as a global brand. His successor, Doug Ivester,
was far from diplomatic. When consumers
got sick in Belgium, it hurt Coca-Cola and
sank Ivester. He refused to accept the notion
that a company product was to blame for
making some consumers sick.
Apologize
When You Must
Do apologize, but not too
often. It could lose effect fast and when
you are sincere, people will think you are
crying wolf.
More
on Sigmund Freud's Id,
Ego and
Superego Division of Mind theory.
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