JWT unveils their list of 100 things to look out for in 2011: continue reading...
The adage is “it’s easier to retain a client than it is to gain a new one”, but the truth is, it’s actually hard to lose a client because consumers aren’t only right, they are lazy. So when a client decides to take his business elsewhere - and follows suit - then the merchant has really gone to great lengths to piss them off.
It’s nice to see billion dollar organizations offer gestures of customer service, especially when they do not have to. continue reading...
Late last year, Friendfinder sold its adult operations to Penthouse for some $300-500M. The deal size was nothing to sneeze at, but the deal came in at a paltry 1x revenues. One reason for this low multiple had to do with the fact that the owner is looking to IPO and wants to get out of the seedier side of the business.
Another reason was that the online personals space is largely a mature, shrinking business. Online personals - the original ones - were all subscription-based businesses powered on monthly charges. continue reading...
Blockbuster is the latest analog player to suffer from a digital drubbing. Oddly enough, Blockbuster could have used 1 quarter’s worth of sales and bought Netflix long time ago, instead, like many companies that shall remain nameless in post, they went into denial mode. Look at the stock chart since Netflix went public:
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Pretty nice of this site to offer Apple consumers info on options they have to get some of the $200 back, but why should early adopters be entitled to a refund 2 months after they bought an item?
I’m pretty sure the bakery next to our office is selling today’s bread at a discount tomorrow, you pay standard fare for freshness, then the price drops. Seems pretty straightforward, no? continue reading...
A tale of two different companies:
According to MacWorld: continue reading...
I apologize about using the R-word here folks, but that’s pretty much the feeling I got when I clicked on a Business Week article.
The instant the window opened, I got not one, not two, but three painstakingly annoying ads, as identified in green. Note the yellow arrow points to the 2 lines (not even) of actual content I got. I don’t know what the article was actually about any more, but I’ll make sure I won’t find out by not returning, either. continue reading...
The average life span of a cell phone, in America, is just under two years, and in countries like Asia, it’s about 3 months, or so says Jeremy Toeman, who took a few of the Apple boosters to task for their very bullish calls on Apple’s potential grip on the wireless space.
I commented on some of those bullish calls earlier, and frankly, I appreciate reading posts like that more than the “ga ga over iPhone posts I’ve been reading this weekend,” but Toeman reminded me of one of the main factors why Apple’s success in wireless space will probably be immaterial: “The Razr (aka the most successful cell phone of all time) moved 50M units in 4 years. And that’s been THE trendy phone to-date, and you can get them for next-to-nothing already.” continue reading...
Some companies never cease to amaze me. I’ve had my share of bad customer service experiences with Dell (Apple, Seagate, HP too). You can keep track in the Customer Disservice Category…
So, a day after I see a Dell blog make the Top 50 Business Blogs, I read that Dell asked the Consumerist to take down 22 Confessions of a former Dell Sales Manager. continue reading...
Just a few months ago, we put Apple in the Top 10 High Tech/Web Stocks of Past, Present and Future. Today we’re asking, could Apple’s golden era be over?
Let’s see. continue reading...
